We at Utilities R Us (UK) Ltd pride ourselves on our customer service and the manner in which we conduct our business. However, we also understand that things can go wrong, and we take all complaints very seriously. If you are unhappy with any of our services you have received, we’ll do our utmost to correct these issues. We embrace any feedback as an opportunity to learn and improve the service and standards that we offer where possible.
If you are unhappy and wish to make a complaint you can do it in a number of ways.
- Call us on: 07951 728372
- Email us at:
- Fill in our contact us form
We will deal with your complaint straight away and inform you of timescales involved to resolve your complaint. We strive to deal with all complaints within 15 business days but in some instances this can take longer, we will inform you of this via email or telephone should more than 15 business days elapse without a resolution.
To initiate a complaint please fill out the contact us form in the first instance outlining your complaint, please provide as much detail as possible about the reasons for your complaint and the outcome you would like to see and a member of the team will be in contact to discuss your complaint and help resolve any issues you may have experienced.
We will send you a final offer/response which adequately addresses the complaint no later than eight weeks from receiving a complaint. If this is not to your satisfaction then you are entitled to escalate this to the Ombudsman Services. The Ombudsman Services are free and easy to you for consumers and help to resolve disputes fairly and impartially. You can contact them via the following methods
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email:
If we do not hear from you within a timescale of 10 business days after issuing our final response, we will assume you are satisfied with the outcome.
Thank you for your continued custom.